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Hi Monday team or community,


Does anyone know, if you use the API to create an E&A timeline item for an existing email conversation on a contact (i.e. one that was started before that contact was in Monday.com and thus was never logged automatically by E&A app/item view), will Monday then track subsequent replies to the conversation?


In other words, can this be used to retroactively import an existing gmail conversation with a contact into Monday, so that future replies to or from that same thread get synced to the Monday item?


Thanks!

Hello there @jk193,


It can not be used to retroactively import an existing gmail conversation with a contact into Monday, but, you can get data from previous emails as custom timeline items, and then if the item has an email column and you manually connect your email account to E&A, then the sync will be in place and we will start logging any new emails or replies to existing email threads!

Hi Jake, wondering if i could ask you of something…

im trying to use the e&a api, but it seems to be adding the updates not in the e&a time line, but the regular comments timeline. were you able to get them into the e&a app?

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