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I have a situation where a potential customer completed their 14 day free app trial, then uninstalled without purchase because they were not ready. Now that they are ready, they asked for an extension to their trial.


If they had not uninstalled the app, extending the trial would be easy, I’d just go to monetization, enter their account_id and extend their trial for say another 14 days.


I cannot extend a trial unless the app is currently installed, so get an error when trying to do so.


They now cannot reinstall the app without purchasing it, so I cannot give them an extension to their trial.


How do we get around this situation?


Perhaps a solution to this scenario could be documented too.


Cc: @Matias.Monday @TomFri

Hello there @dvdsmpsn,


This is an interesting scenario.


Would you be able to please send this over to appsupport@monday.com so we can take it as a ticket and check this out for you + create a request if needed?


Looking forward to hearing from you via email!


Cheers,

Matias

Email sent.


I’ve also had a similar related scenario that I’ve contacted appsupport with before – cannot apply a discount if app has been uninstalled as the app needs to be installed for the discount, but the app needs to be paid before it can be installed 🤯


Documentation on how to get around both scenarios would be super cool 😎

Hey @dvdsmpsn we will take a look into it and will share the feedback with the team 😁

Hi

Have exactly the same issue. How can we resolved that?

Thanks!!

@Matias.Monday @dvdsmpsn

Hello there @Binatica,


Would you be able to please fill this form (https://support.monday.com/hc/en-us/requests/new?ticket_form_id=13855862562962) adding as much information as possible to it so that our team can take a look into it?


Cheers,

Matias

@Matias.Monday whats the current way of working around this?

Hello there @dvdsmpsn, I checked this with the team and after someone’s trial ends, and the app is uninstalled, they should be able to install it again without purchasing a plan. They would be on the “trial expired” state as they were before uninstalling. If that is not the case for your user, please open a ticket for us here!

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