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Hi,

For one of my customer monday.com API returns 480 maxUsers.

image


I use the following endpoint: https://api.monday.com/v2

Body:


 { "query": "query {users { account {plan { max_users period tier version } } } }" }

However, the monday.com UI website shows 482 seats.

96453a7b-c1b9-4919-9ee3-02a4d8ffc8cc


How is it possible that plan.maxUsers does not match the seats visible in the monday.com UI?

Hello there @emli13 and welcome to the community!


I hope you like it here 💪


Please fill this form with this data + the account ID of the client + your account ID where the app was built + the app ID and we will take a look into it!


Cheers,

Matias

Thanks for the link to the form. However, I will not be filling it out. The customer shared one more screenshot

image

And now it’s obvious that somehow he was granted two free seats.

Hello again @emli13,


Thank you for letting us know!!

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