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Question

Invite mutation not sending invite email

  • September 16, 2025
  • 2 replies
  • 19 views

Dear community,

I’m testing the invite_users GraphQL mutation, but the invite email is never delivered.

Here’s my mutation:

mutation Invite {
invite_users(emails: ["myemail@gmail.com"]) {
invited_users {
id
}
errors {
message
code
email
}
}
}

The mutation runs without errors and returns an id, but no email arrives in the inbox.
I can receive email with Monday Web UI.

Do invite emails only work on certain plans or with specific roles, or is this a possible malfunction/bug?

2 replies

dipro
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  • Leader
  • September 16, 2025

Hey ​@kendrick93 - I think you’ve found a bug. I seem to be able to reproduce it. Seems like the user gets added to the account, but the email doesn’t go out to them. 

 

Can you escalate this to our tech support team via this form? 

https://support.monday.com/hc/en-us/requests/new?ticket_form_id=13855862562962


  • Author
  • New Participant
  • September 17, 2025

Got it ​@dipro, I’ve submitted the form. The form’s subject is: “Invite mutation not sending invite email
Looking forward to hearing from you soon. Thanks for your support