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Handling API Expiration and Notifications for Free Subscription

  • January 20, 2025
  • 4 replies
  • 28 views
N

Hi,

I’m currently using a free 14-day Monday.com subscription for development purposes. After the trial period ended, I noticed that query APIs still work fine, but mutation APIs (like creating items) return an “unauthorized” error.

I have a few questions:

  1. Is there an API to retrieve the subscription expiry time or related status?
    I want to handle this gracefully by notifying users when their token has expired or lost permission for certain actions.
  2. Is it possible to use a free account for both queries and mutations after the 14-day trial?
    As a developer, creating new accounts every 14 days isn’t practical. Is there a way to continue development without needing to upgrade to a paid plan?

Any advice on how to handle token expiration, permissions, or development workflows in this scenario would be greatly appreciated.

Thanks in advance!

4 replies

Matias.Monday
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  • Matias.Monday
  • monday.com Team Member
  • January 21, 2025

Hello there @niraj83,

If you are getting an “Unauthorized” error, that should not be connected to your account being in trial or not. You might be trying to perform an action that is not permitted for the user whose API token is being used.

The API does not provide the renewal date for the monday.com plan at the moment.

Free accounts can use both queries and mutations. If you can’t, please fill this form adding as much information as possible to it so that our team can take a look into it

N
  • niraj83
  • Author
  • New Participant
  • January 22, 2025

Hey @Matias.Monday
Thank you for your response.

I’ve tested my API token, and I’m confident it has the necessary permissions for the mutation I’m trying to execute. Everything works perfectly during the 14-day trial period, but as soon as the trial ends, mutation APIs start returning “Unauthorized” errors. Queries, however, continue to work fine.

I understand that free accounts are supposed to support both queries and mutations. However, in my case, mutations consistently stop functioning after the trial expires.

This issue creates a significant barrier for developers, especially when trying to integrate or test applications with Monday. Repeatedly creating new accounts every 14 days for development purposes isn’t a sustainable workflow.

Request:

  1. Could you confirm whether mutations are restricted in free accounts after the trial expires?
  2. Is there a way to request a developer sandbox or a long-term free developer plan to continue testing integrations without interruptions?

I appreciate your assistance and look forward to resolving this issue. Please let me know if you need more details or examples of the issue.

Matias.Monday
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  • Matias.Monday
  • monday.com Team Member
  • January 26, 2025

Hello again @niraj83,

As mentioned, mutations are not restricted to free accounts. You might be trying to perform actions that the user does not have access to. You can request a developer account. Would you be able to please fill this form adding as much information as possible to it so that our team can take a look into it?

abelkharisov
  • abelkharisov
  • New Participant
  • April 14, 2025

I want to confirm problem described by @niraj83
I am developing integration with Monday and faced with 403 errors on mutations. I found that my test account has expired trial. I switched to Free subscription and mutations started to work without any errors.

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