Duplicate Board Issue

Hello bushrast I have not come across this issue but its different depending on the plan your on.

It looks like the error you’re encountering is due to the Connect Board Column limits being enforced when duplicating a board. To resolve this, you can try removing any unnecessary connections in the Connect Board Column that is causing the limit to be reached.

You can find more details about the Connect Board Column limits per plan here:

I hope this helps seeing the limits for each plan to review the design to try and keep within the limits 🙂

Hello @Clarey , thank you for redirecting me to the specific reason. However, the connected items limit doesn’t seem to be reached as the board has only 281 items, one connected board, and three connected columns. I would also like to know if there is a way to duplicate a board without the connected columns via the API.

Hello there @bushrast,

If your board (the one you are duplicating multiple times) is connected to another board, each time you duplicate, you will add another connection to that second board. You might be reaching the limit for connected boards for the second board (because of all the duplicates connected to it).

If you think that is not the issue, please fill this form adding as much information as possible to it so that our team can take a look into it

Hello @Matias.Monday, I appreciate your quick response. I am trying to duplicate a board with almost 300 items, one connected board, and 3 connected columns. When using the duplicate type in the query duplicate_board_with_pulses_and_updates or duplicate_board_with_pulses, it throws the following exception:
{
“error_message”: “CustomExceptions::DuplicateBoardObjectLinkLimitException”,
“error_code”: “RecordInvalidException”,
“error_data”: {
“error_data”: “CustomExceptions::DuplicateBoardObjectLinkLimitException”
},
“status_code”: 422,
“account_id”:
}
However, when using the duplicate type duplicate_board_with_structure, it successfully duplicates the board.

I don’t believe we are hitting the limit. I also checked the connected boards in the duplicated board, and it shows one board connection, so it is not getting multiplied. Could you please assist in resolving this issue? I will also submit the Request Form.

Hello again @bushrast,

The board that might be hitting the limit is not the duplicated one! But rather the one that the duplicated board is connected to. For example:

You have board A. Board A is connected to board B.

Board B is connected to one board (A)

Then you duplicate board A. Now board B is connected to 2 boards (A and A duplicate)

Then you duplicate board A again. Now board B is connected to 3 boards (A, A duplicate, and second A duplicate).

At some point, board B (not the one you are duplicating), might hit the limit.

I would check that other board, but if you think that is not the issue, please fill this form and we will take a look!