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Do customers receive alerts that their free trial will soon expire or has expired?

  • August 8, 2023
  • 1 reply
  • 428 views

PluginGenie
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When a customer’s free trial has ended or is about to expire, does monday automatically send out an email letting them know to subscribe to a plan? I’m trying to figure out if I would need to set that up myself as an app developer or if monday already does this.

I don’t want customers to be caught off guard when their integration suddenly stops working.

1 reply

rachelatmonday
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  • monday.com Team Member
  • August 8, 2023

Hi @PluginGenie,

Yes, customers receive notification that their trial has ended! 🙂