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Hi, I’ve done a mutation request on API v2 to create itens on some boards.

I notice that some of the requests are being declined by Monday. I receive a Connection reset by peer exception.


Just wondering if it is common? Do I have to add retry policies? Is there any reason for this declined requests?

My app is reeeeally far from reach the Rate Limits described on the API v2 documentation.


Thanks!

Hey @stefaniaraujo, can you share your code (without your API key) and the full error response you’re receiving?


This sounds like a timeout issue, but I’d love to know more!

Hey @dipro!

The exception that I receive is just a Connection reset by peer.

The requests are basic like this one:


curl --location --request POST 'https://api.monday.com/v2/' \\

--header 'Authorization: <API_KEY>' \\

--header 'Content-Type: application/json' \\

--data-raw '{"query": "mutation { create_item (board_id:<board_id>, group_id: \\"topics\\", item_name: \\"Item Name\\", column_values: \\"{\\"name9\\":\\"Person Name\\"}\\") { id } }\\", \\"variables\\": null, \\"operationName\\": null"

}'

Its affecting ~10% of my requests (13 of 100, it started to run on production this week)

Is there a way that you can check on monday why the requests are being declined if I send you my account?


Tks

Hey @stefaniaraujo – interesting. Please send drop us an email at support@monday.com so we can take a closer look.


Can you include the following information in your email, so our team can tackle this:



  • Is it happening for a specific kind of request or randomly?

  • Are you receiving an error code from our API or is the “Connection reset by peer” message coming from your application?

  • Can you send us timestamps of when this occurred?

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