We’re helping Monday customers to integrate with other tools such as Jira. We just discovered, then when a customer changes fields like “Status” or “date” change it does not update “updated_at”. This means, that our tool is not able to pick up any change. So the sync is not possible. Is there a way to use the API to get this change in any other way? We need to be able to reflect the change in another tool. It looks like now only adding a comment or changing text fields can be added to “updated_at” and integrated. It doesn’t make any sense. Help needed 🙂
Changing fields like "Status" or "date" change does not update "updated_at" - API bug?
I’ve only seen this when the value it was changed to was the existing value - rewriting a value gets ignored. Just want to confirm this isn’t the case.
Hello there @JacekWizmur,
Would you be able to please fill this form so our team can take a look into this? Please add as much detail about your case as possible.
Looking forward to hearing from you via the form!
Cheers,
Matias
Will do, thanks!
See you over there!
Case solved, thanks! 😉
I’m not sure, we just got an email from the Monday Technical team that they found the reason, and fixed it.
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