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App widespread outage

  • May 29, 2023
  • 4 replies
  • 400 views

rob
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  • monday.com Partner

Hi everyone.
Several customers are reporting some problems using General Caster.
The app is not shown as installed (even if it is), existing integrations are not displayed and/or cannot be modified.
We cannot install General Caster into one of our workspaces as well.

Are you aware of the problem?

4 replies

basdebruin
  • Community Expert
  • May 29, 2023

hi @rob

I got a likewise mail from a customer stating he can’t find the app at all, while it is an installed app.


Matias.Monday
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  • monday.com Team Member
  • May 30, 2023

Hello there,

Would you be able to please (if you haven’t alread) open a ticket with us directly via email so that we can take each case and look for the source of the issue?

Looking forward to hearing from you over email!


rob
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  • Author
  • monday.com Partner
  • May 30, 2023

Hey @Matias.Monday
I’ve already opened a ticket, but never heard back from you.


Matias.Monday
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  • monday.com Team Member
  • May 30, 2023

Hello again,

My colleague Alessandra replied a few minutes ago.

She will take a look into this!

Cheers,
Matias