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App Analytics is broken

  • March 20, 2023
  • 8 replies
  • 639 views
dvdsmpsn
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monday.com folks,

Are you aware that App Analytics is broken and has been for a number of weeks?

I mean this page…
https://:account_slug.monday.com/apps/manage/:app_id/app_versions/:version_id/sections/analytics

…it just shows the bouncy loader:
monday-bouncy-loader

    8 replies

    rob
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    • rob
    • monday.com Partner
    • March 20, 2023

    I confirm the page doesn’t work.

      rachelatmonday
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      • rachelatmonday
      • monday.com Team Member
      • March 20, 2023

      Hi @rob and @dvdsmpsn!

      Thanks for bringing this to our attention - I’ve alerted our support team! Would you mind opening a ticket so they can get a few more details from you? (Make sure you put Apps/API as the topic to route it correctly!)

      Thank you so much!

      dvdsmpsn
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      • dvdsmpsn
      • Author
      • Participating Frequently
      • March 20, 2023

      Done.

      oOOo oOOoo
      oOOo oOOoo
      oOOo oOOoo
      oOOo oOOoo

      Matias.Monday
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      • Matias.Monday
      • monday.com Team Member
      • March 21, 2023

      Thank you for letting us and for opening the ticket 🙂

      dvdsmpsn
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      • dvdsmpsn
      • Author
      • Participating Frequently
      • March 26, 2023

      @Matias.Monday that ticket isn’t going well. Your help people say that to fix the problem I have to contact the app vendor, i.e. me.

      I’m not continuing the conversation there as it’s pointless. . Your support people don’t appear to know about the core product.

      I’m trying to help you folks, by letting you know about your stuff that’s broken.

        Matias.Monday
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        • Matias.Monday
        • monday.com Team Member
        • March 26, 2023

        Hello there @dvdsmpsn,

        Would you please let me know the ticket number so I can take a look with the team?

          dvdsmpsn
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          • dvdsmpsn
          • Author
          • Participating Frequently
          • March 26, 2023

          @Matias.Monday Oh, btw, I don’t mind that it’s broken as I have other ways of calculating the same data.

          I just thought you’d be keen to know about it.

          Matias.Monday
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          • Matias.Monday
          • monday.com Team Member
          • March 26, 2023

          Hello again,

          I’m glad you have a workaround for it.

          If you have the ticket number I would still like to take a look into it if you are OK with it.

          Cheers,
          Matias

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