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API error message connecting Monday to Zapier

  • January 19, 2022
  • 1 reply
  • 1331 views
ShawnMyers

Hello, I am copy/pasting my Monday Api v2 into Zapier and am getting an error message now. I have 47 critical zaps that are now down.

We hit an error adding your new account

authentication failed: Error parsing response. We got: “ <!–[if I”

  1. Make sure you click “Allow” or “Accept” on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

1 reply

Matias.Monday
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  • Matias.Monday
  • monday.com Team Member
  • January 23, 2022

Hello @ShawnMyers,

Matias here!

This looks like an issue that might be specific to you. Could you please send us an email at appsupport@monday.com explaining your situation in detail and adding (if you can) a screen recording and/or screenshots of the issue so we can take a closer look into this?

Will be expecting your email!

Cheers,
-Matias

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